Item by Item Launches First Integrated Change Management Curriculum for Microsoft D365 Implementations

Item by Item (IBI), a leading provider of online training for Microsoft Dynamics 365, has announced the launch of its new Change Management curriculum, representing the first training program in the market designed to fully integrate change management and user training into D365 project planning. This comprehensive curriculum helps organizations tackle the human side of ERP and CRM implementations, an area where projects often falter despite technical success.

The curriculum provides project teams, business leaders, and change champions with the knowledge and tools needed to drive real adoption, reduce resistance, and set users up for long-term success. The program includes 37 micro-courses covering the full lifecycle of change in a D365 rollout, organized into six structured learning paths aligned with specific roles and project phases. Each path includes assessment tests to reinforce learning and measure progress, along with over a dozen downloadable templates to help teams apply their learning immediately.

To make the content tangible and practical, the curriculum follows a fictional example company throughout its implementation journey. This storytelling approach brings concepts to life and demonstrates how change management strategies unfold in real-world scenarios. Elif Item, Founder and CEO of Item by Item, emphasized the program's significance, stating that this represents the first attempt to bring change management, training, and project planning together specifically for the D365 space.

The Change Management curriculum is available as a standalone offering requiring a separate subscription and is not included in standard IBI platform access. Both new and existing customers can purchase the program through https://www.itembyitem.co. Item by Item maintains the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform to gain practical, role-based knowledge.

The company's broader platform includes over 1,300 micro-courses, more than 90 learning paths, and 220-plus assessments covering Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and now Change Management. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to each organization's specific requirements. This new curriculum addresses a critical gap in D365 implementation methodology by focusing on the organizational change aspects that frequently determine project success or failure.